Terms and conditions of sale and service
Our 30 day money back guarantee
We are confident that you will enjoy using the product that you purchase from us. However in a situation wherein you are not satisfied with the product you have purchased from us, you may request a refund for the purchase price of the product (including shipping & handling). You will have to bear the shipping costs to send the product(s) back to us in their original un-opened and sealed condition. We will grant a 100% refund of the full amount upon receipt of the product back to us within 30 days.

  • The products have to be returned back in an un-opened, unused, sealed and in a resell-able condition.
  • We do not accept products that are damaged, opened, used, tried and tested.
  • We will refund only 75% of the actual cost should a package come back to us as unclaimed or undelivered.
  • This guarantee does not cover postal or shipping charges if applied extra to an order. These charges are non-refundable.
Returns policy and procedure
Most items can be returned and refunded within 30 days from the date of purchase. Express shipping charges if applied additionally to your order are non-refundable. If there is an error on our part related to your order, we will then issue a full refund for the additional shipping charges too. Refunds are processed within 7 days of receipt of returned products. The following terms and conditions apply for all returns.

  • Please specify your order number, contact information along with a detailed explanation of the issue.
  • All merchandise must be returned in the original manufacturer's packaging. Include all original accessories.
  • All merchandise sold and shipped by Provedic.com must be returned to our return address only as specified.
  • All merchandise must be in its original, unused, unopened, and untested condition.
  • Please state if you would prefer a refund, replacement, same value exchange, gift card or credit voucher.
  • Follow the return instructions given to you on email by the customer service agent.
  • Gift cards, gift certificates, vouchers, coupons and gift orders are non-returnable and non-refundable.
Sales tax, VAT & customs duty
We do not charge you any extra sales tax / VAT. All prices mentioned are all inclusive and are clearly mentioned in every listing. You may be charged VAT / customs or import duties by the government of your country. We have no control over this. Customers are liable for these charges.

Customs duty may be imposed by the customs department at the country of destination. Customers are liable for any customs and other charges applicable in their country. If the product is returned back to us due to customer rejecting on the basis of customs duty, we will then only refund 75% cost of the total cost to you. We will not be in a position to refund the balance 25% as that will go towards actual shipping charges charged to us and payment transfer fees by respective payment gateways. Customers are kindly requested to confirm customs duties before placing orders with us. We are not responsible for customs fees or any other charges levied at the country of destination.
Medical supervision and advice
Most of the products that we sell are herbal, ayurveda, natural remedy, healthcare or personal medicare products which are to be consumed or used by humans. We strongly suggest and recommend that you take these products with care and under medical advice and supervision only from a licensed medical practitioner. We DO NOT manufacture any of these products, and thus cannot be held responsible for any side effects that may be caused with the consumption of these products. All products are manufactured and sold by reputed manufacturers and companies here in India.
Our liability
Our liability for losses or damages, regardless of the circumstances, is limited to a full refund of your purchase price only. Provedic.com and its owners and management shall not be liable for any consequential or incidental damages. Errors in description, photography, or typographical errors are subject to correction. At Provedic.com we do not manufacture any of the products we sell. All our products are sourced out directly from the respective manufactures or their authorized distributors only.
Your personal information
We protect the personal information of our customers, and hold it in strict confidence. Your personal information will never be shared with any third parties. All products are packaged and sealed very discreetly. You may visit our Privacy Policy page for a detailed explanation on how we use your personal information.
Fraud alert
Please be advised that all orders placed on the Provedic web store screened for fraudulent billing, shipping and contact details. All fraudulent orders are immediately put on hold and are reported to both the PayPal payment gateway and the relevant Online Action Fraud Government Authority in the country the order was placed from. We actively work with government departments such as the FBI (USA), Met. Police Dept. (UK), DIA (New Zealand), Scam Watch - Australian Federal Police (Australia), Royal Canadian Mounted Police (Canada), and other relevant authorities in the countries where we operate.